FAQ
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What types of handicrafts do you sell?
We offer a wide range of handmade products including home décor, jewelry, textiles, pottery, wooden crafts, and more. Each item is crafted by skilled artisans, ensuring unique, high-quality pieces.
How can I track my order?
Once your order has shipped, you'll receive a tracking number via email. You can use this tracking number to follow your package's journey through our courier service.
How do I place an order?
To place an order, simply browse our collection, select the items you'd like to purchase, and proceed to checkout. You'll be prompted to enter your shipping information and payment details to complete the order.
What payment methods do you accept?
We accept a variety of payment methods, including UPI, credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All transactions are processed securely.
How do I know if an item is in stock?
All of our products are listed in real-time, so you can be confident that if an item is available for purchase, it's in stock. If an item is out of stock, you can join our waitlist to be notified when it's back.
How do I care for my handicraft items?
Each product is unique, and its care instructions may vary. Please refer to the care guide on the product page for specific instructions, or reach out to us if you need help with maintaining your item.
Do you offer gift wrapping?
Yes, we offer gift wrapping services for most of our products. You can select this option during checkout. We'll carefully wrap your item to make it ready for gifting.
Are your products eco-friendly?
Many of our artisans use sustainable materials in the crafting process. We are committed to promoting environmentally responsible practices, and we actively seek out eco-friendly products. Please check individual product descriptions for details on materials.
Can I cancel or modify my order?
Orders can typically be modified or canceled within 24 hours of purchase. Please contact our customer support team as soon as possible if you need assistance with making changes to your order.
Do you offer wholesale pricing or bulk orders?
Yes, we offer wholesale pricing for bulk orders. Please visit our Wholesale page or contact us directly to discuss your requirements and get a customized quote.
How can I contact customer service?
If you have any questions or need assistance, feel free to reach out to our customer service team via email at support@universalcraft.com or through our Contact Us page. We’re here to help!